Refund policy

Thank you for choosing Rare Earth and Precious Metals for your jewelry needs. All orders made through this online store are considered custom orders, made as requested by “Client” (you). Before completing your purchase, please review and understand our returns policy carefully to ensure a smooth process:

Eligibility for Returns & Exchanges: Only non-customized items in unworn, unaltered condition, and in their original packaging may be eligible for partial store credit or exchange within 10 days of receipt. All returns and exchanges must be pre-approved by our team.

Non-Refundable Items: Custom engraved or personalized merchandise, custom-made rings and/or any special and custom designed items are strictly non-refundable. Similarly, special or limited release items are also excluded from returns or exchanges.

Custom Orders: As each piece of Rare Earth and Precious Metals jewelry is handcrafted to ordered specifications, we cannot issue refunds for changes of mind. The making of your unique item involves highly-skilled craftsmanship and labor, which may take up to several weeks.

Fees and Shipping Costs: The buyer is responsible for any restocking and/or reconditioning fees and all shipping costs, which are non-refundable.

Damaged or Defective Items: If your order arrives damaged or defective, please notify us immediately. We are committed to resolving such issues in accordance with our high quality and service standards. The legitimacy of all claims will be evaluated after inspection by our team.

To initiate a return, please email us at info@rareearth.com with your intent and reasons for the return. Once your return request is acknowledged, you can proceed to send your item to the following address:

RE: Returns
Rare Earth and Precious Metals
4614 N Illinois St, Fairview Heights, IL 62208

When preparing your return, ensure that the item is securely packaged. You are responsible for all shipping costs associated with the return. Please note that it may take up to 2 weeks from the date we receive your returned item for us to process it.

Thank you for your understanding. If you have any questions about this policy, please contact us. We value your trust in our craftsmanship and strive to ensure every transaction meets our standards of quality and service.